-Receive and record daily orders accurately and completely
-Verify all order details (product, quantity, price, address, delivery time) before processing
-Track orders until confirmed and successfully forwarded
-Ensure consistency between order, warehouse, and delivery information
-Report any discrepancies or errors immediately
Customer Communication
-Respond to customer messages, chats, and emails politely and professionally
-Provide clear, accurate, and appropriate information
-Monitor and respond to messages outside business hours when necessary
-Follow up with customers after sales according to SOP
Operations & Coordination
-Check daily tasks and cut-off times
-Handle urgent orders and orders exceeding cut-off time appropriately
-Coordinate with delivery team to plan and confirm deliveries
-Arrange deliveries (e.g., Lalamove) when required
Customer Onboarding & Documentation
-Manage onboarding process for new customers according to SOP
-Collect, verify, and track all related documents
Stock & Internal Control
-Update stock status, forecasts, and replenishment needs
Issue Handling & Resolution
-Receive and record issues or complaints
-Coordinate solutions with relevant teams
-Follow through until cases are fully resolved with no outstanding issues